FAQS
Cargo Online Booking
We offer reliable package delivery services for both domestic and international shipments. Whether it’s a small parcel or a large package, UPS ensures timely and secure delivery to destinations worldwide.
Unless you are shipping a live animal or document weighing less than 16 oz., your business must be registered as a TSA-approved Known Shipper to ship with Delta Cargo.
You can complete the Known Shipper application, or if your business identifies as an IAC/Freight Forwarder, please apply for an account number here.
The “Book” tab can be accessed on any page of deltacargo.com. Visit our New Site Features page to watch a video tutorialopens in new window on how to complete a guest booking. For further questions about the booking process, reference our User Guide on the New Site Features page.
Under the dropdown, enter the AWB number and origin station of the shipment. After clicking “Submit,” a booking overview displays with both master AWB and associated house AWB details shown.
Click the icon under ‘Action’ to review AWB details before final submission. Make any edits by going to MANAGE and entering the AWB number. If all AWB details displayed are correct, click “Submit AWB”.
Once the shipment details have been submitted electronically, a confirmation page displays. Note that customers will not need to bring or pay for a paper AWB when dropping the shipment off for acceptance.
Yes! DeltaCargo.com allows users to customize their profile to best fit their needs. You can learn more by watching our Online Profile video tutorial.
Go to the Registration Dashboard and click “Add a New User to an Existing Profile.” Complete the form and submit.
All AWB stock requests must be submitted through the online request form. However, AWB ranges are not required to ship on deltacargo.com. Any shipment booked on deltacargo.com will have an AWB number automatically assigned to the booking, if the AWB number field is left blank at the time of booking.
Your deltacargo.com username is your email address and may contain letters, numbers or the underscore and hyphen characters. Passwords must be between 6 and 10 characters long and may contain only upper- or lower-case alphanumeric characters (a-z, A-Z, 0-9). To reset your password or username, select the appropriate link at the bottom of the “Login” window.
Yes! At the bottom of the “Booking Summary” page, you will see “Email Options” and “Print Options.” Select either option and enter your preferences.
Cargo Billing
Customs Brokerage services assist businesses with customs clearance and compliance for international shipments. Our Experts navigate complex customs regulations, ensuring smooth and hassle-free cross-border shipping.
If your business is already registered as a Known Shipper and you have a Delta Cargo account number, please complete the Billing Contact Us form to receive a User ID. If your business is not registered as Known Shipper, you must first complete the Known Shipper application.
The “Invalid Password” error means you have entered an incorrect password. If you forgot your password, please complete the Billing Contact Us form.
Click on the “View Current Invoice” option on the left navigational bar.
Shipment Tracking
Providing businesses with valuable resources and expertise to navigate international trade complexities. From trade compliance consulting to trade finance solutions, we help businesses expand globally while mitigating risks.
Anyone can track an existing AWB on deltacargo.com, regardless of booking channel, by using the “Track” dropdown at the top of your screen
Please ensure that the air waybill number you entered is valid and contains eight or eleven numeric characters. While the 006 prefix is most common and auto-populated, this can be changed by hitting the backspace key, if needed.
Yes! Select the “Notification Options” button in the upper right-hand corner of the Shipment Tracking page. Simply choose what notifications you would like to receive and enter the email address for recipient(s).
Only one air waybill (AWB) can be tracked at a time through our “Track” tab. However, registered users can view the status of all their shipments on a single page by selecting the “Track” tab followed by the “View More Details” link.
GPS Tracking
E-commerce solutions help businesses succeed in the digital marketplace. From order fulfillment and inventory management to cross-border e-commerce services, we provide the tools and expertise to drive online sales and growth.
GPS (Global Positioning System) is a satellite-based global navigation system that provides location and time information. GPS transmitters in cargo can be used to pinpoint the location of a shipment to within a few meters of its exact position.
You may add an approved device to any shipment during the booking process.
Delta Air Lines has conducted thorough testing in conjunction with the Federal Aviation Administration (FAA) on the approved GPS devices to ensure the highest standards of flight safety and security. The approved GPS devices pose no risk to the safety of flights.
Delta is proud to offer GPS service on every flight, including Delta’s global mainline, Delta Connection® and trucking networks. However, GPS may not be used on interline shipments.
The GPS service is typically used on high-value or extremely time-sensitive shipments such as pharmaceuticals, human organs for transplant, important documents and/or new technology.
- Order Fulfillment
- Cross-Border Shipping
- Technology Integration
- Customized Shipping Options
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