Pets
For Senders:
Pet Embargo Currently in Effect
Delta Cargo has implemented a temporary global embargo on household pet shipments. There is a limited exception for active military or Foreign Service Officers traveling with permanent change of station orders. Restrictions may apply.
Booking a Military Pet Shipment
1) Confirm your U.S. Military/Foreign Service Officer pet’s eligibility for travel (see Requirements & Restrictions below)
2. Confirm you have an IATA-compliant crate for your pet (see Crate Requirements below)
3. Gather all required documents, including a copy of your permanent change of station orders, before the travel date (see Documentation below)
4. Contact the Delta Cargo Customer Service Center or Live Animal Desk Open in mailto make your booking.
5. Drop off your furry friend at one of our locations and present all required documentation.
For Recipients:
Protection, Care and Comfort
Delta Cargo is committed to the safe and reliable transport of all animals in our care. With an in-house experienced veterinarian, we provide unparalleled expertise. Our specially trained acceptance and ground handlers provide tailored care at every stage of the journey, while our Cargo Control Center agents actively monitor each step of the animal’s journey in real-time.
What We Carry
– Dogs
– Cats
– Birds
– Reptiles
– Amphibians
See our Restricted Animals page to learn more.
Contact Us Online
Reach us via
1) help@cargo-delta.com
2) Cargodeltacourier@gmail.com
Hours
Mon – Fri
7:30AM-10:30PM PST
Household Pet Transport
You treat them like family, and so do we.
For information about commercial animal shipments
- Delta has the authority to deny animal shipments that do not comply with all regulations for the destination state or/and country.
- Delta may deny shipments pending further review at acceptance and/or re-accommodate shipments for a different date or time while seeking answers.
- Non-compliance may incur additional fees, as your pet can be denied entry and required to be returned to its origin or placed into mandatory quarantine.
Regulations
- To ensure compliance with IATA Regulations, visit Traveler’s Pet Corner
- Location-Specific Requirements
- Pet travel is limited to one connecting city.
- Domestic-pet travel requirements are more stringent for the following US locations:
- International
- When traveling abroad, customers MUST comply with all regulations/restrictions and with the animal entry requirements of the destination state or country. Failure to comply can result in additional fees and/or denied entry for the pet, which may be returned to origin or placed in mandatory quarantine.
- To review the Pet Travel Guidance offered by USDA APHIS and ensure compliance prior to travel, click here.
- International shipments of Product Code PET (except for Military/FSO traveling on active-duty permanent change of station orders) will require the use of a professional pet shipper who is a member of the International Pet and Animal Transportation Association (IPATA).
- A list of IPATA members may be found at ipata.org.
- For detailed USDA pet import/export information, click here.
- For CDC dog importation regulations, click here Open in New Windowopens in new window.
- Dogs from high-risk countries may be imported only with CDC’s advance written approval (CDC Dog Import Permit) including dogs imported from a country NOT at high risk if the dogs have been in a high-risk country during the previous 6 months.
- For information about clearing customs in AMS or CDG, click here Open in Pdf.
- Age Requirements
- Dogs and cats must be at least 12 weeks of age.
- Animals must be fully weaned and self-feeding and be of sufficient strength and age to travel safely.
- For safety reasons, a mother (dam) may not travel together in the same kennel with her young.
- Please review our Temperature Policy.
- Sedation Policy: Dogs or cats that have been sedated or tranquilized are prohibited. According to the American Veterinary Medical Association (AVMA), the sedation of dogs or cats during air transportation can increase the risk of heart and respiratory conditions.
- To import dogs to the US for commercial sale/adoption, please review APHIS regulations.
Restrictions
- Delta Cargo prohibits the following:
- Interline live animal shipments-the transport or transfer of live animals to another air carrier.
- Shipping live animals as DASH.
- Delta will not accept or transport of any animal that:
- is sedated or tranquilized
- is on the Restricted Breed List
- is obviously ill, injured or in physical distress.
- requires medication to be administered during travel.
- is displaying obvious signs of aggression.
- is making determined efforts to escape their travel crate.
- is deceased, and its remains are untreated.
- Delta will not accept pets when:
- Temperature limits are exceeded.
- Required travel documents are not provided (see Documentation drop-down).
- Pets are in non-compliant travel crates Open in Pdf.
- Shipments that do not comply with USDA Animal Welfare Regulations Open in Pdf, IATA Live Animals Regulations, CDC Importation Regulations Open in New Windowopens in new windowor US TSA Regulations.
- Medical recommendations
- Please ensure your pet is medically fit for air travel.
- Review your pet’s medical history when you obtain the health certificate from your veterinarian (see Documentation drop-down).
- Pets with underlying medical conditions (i.e. heart disease, lung disease, diabetes, seizure disorders), in the 3rd trimester of pregnancy, with anxiety disorder, or that have recently had surgery can be impacted by air travel.
Crate Requirements
- Click here Open in Pdf to view drop-off, acceptance & recovery times. Refer to the column titled “Specialized Live,” product code PET.
- Shipper’s Certification for Live AnimalsOpen in Pdf
- Air waybill from your booking confirmation (must contain common name, quantity of animals per container in the shipment and 24-hour emergency contact telephone number for the shipper).
- Domestic Health Certificate (obtained from and completed by your veterinarian)
- Must be issued by a USDA-accredited veterinarian within 10 days of travel.
- Electronic certificates of veterinary inspection with digital signatures required for most US states; APHIS 7001 form accepted for travel to Hawaii.
- OR International Health Certificate (obtained from and completed by your veterinarian)
- Issued by a USDA-accredited veterinarian and endorsed by APHIS Veterinary Services within 10 days of travel.
- OR Issued by an active-duty military veterinarian within 10 days of travel (endorsement by APHIS Veterinary Services not required).
- Special Circumstances
- If the temperature is forecast to be between 20°F (-7°C) and 45°F (7°C) during the time an animal will be in any station during transport, a Certificate of Acclimation Open in Pdfmay be required.
- Must be signed by a USDA-accredited veterinarian, stating the lowest limit between 20-45 °F that the pet can travel.
- Document cannot be used to circumvent Delta’s established temperature limits.
- If importing a dog to the US from a country the CDC has identified as high-risk for rabies, you can apply for an Import Permit.
- If the animal is in the 3rd trimester of pregnancy, we require a letter from a licensed veterinarian stating that the pet is safe to travel.
- If the temperature is forecast to be between 20°F (-7°C) and 45°F (7°C) during the time an animal will be in any station during transport, a Certificate of Acclimation Open in Pdfmay be required.
Our Team
File A Claim
Claims may be filed by the shipper, consignee, or their authorized agent as listed on our Air Waybill.